Frequently Asked Questions

Recipients will be sent a personalized email with a link to claim their e-gift card. They click through the email and follow a few simple steps to claim their CF SHOP! Mastercard Gift Card e-gift and add it to their Apple Pay ^® or Google Pay ^® wallet through the LiVE by CF app. Recipients must use their mobile device to claim their e-gift card.

It’s up to you! You have the option to securely provide us with a list of recipient email addresses to deliver e-gifts directly to recipients on your behalf. You can also choose to download the e-gift cards and distribute them to your customers or employees yourself.

Delivery fees vary by the method of delivery you select:

• $1.00 per CF SHOP! Mastercard Gift Card if we deliver the e-gift cards directly to recipients on your behalf, or
• $0.50 per CF SHOP! Mastercard Gift Card if you deliver e-gift cards to recipients yourself.

The CF SHOP! Mastercard Gift Card is subject to a one-time up-front card purchase fee of $2.50.

Yes, you can add a corporate message with each e-gift card as well as the option to include your company’s logo to fully personalize and brand the gift or reward experience for your customers and employees when they claim their CF SHOP! Mastercard Gift Card. Additional personalization fees may apply.

CF SHOP! Mastercard Gift Cards for bulk orders can be purchased in any denomination between $5 and $500. The amount you put on the card is up to you.

We accept Electronic Funds Transfers (EFTs) where funds are transferred electronically from your bank account to Cadillac Fairview’s bank account in 2 to 3 business days. Payment details will be provided to you in your order confirmation email at the time of purchase. EFTs are processed free of charge.

Wire Transfers are also accepted. An additional processing fee of $20 (plus applicable taxes) will be applied to all orders paid by Wire Transfer.

We also accept Visa, Mastercard and American Express credit cards as well as Visa Debit and Debit Mastercard for purchases of up to $1,000.

Payment must be made via a credit card or debit card with a Canadian billing address. We are unable to accept international orders.

CF SHOP! cards can be purchased in any denomination between $5 and $500, the amount you put on each card is up to you.

The CF SHOP! card is subject to a one-time up-front card purchase fee and the amount varies by province when a CF SHOP! card is purchased in-person at a CF shopping centre. Purchase fee discounts may also be available for bulk purchases of 25 cards or more. Speak with a Guest Services representative at your nearest CF shopping centre for more details.

A purchase fee of $1.50 (plus applicable taxes) is charged for each CF SHOP! card when purchased in bulk online See below for details.

• $1.50 purchase fee per card for orders from 1-25 cards
• $1.00 purchase fee per card for orders from 26-50 cards
• $0.75 purchase fee per card for orders from 51-99 cards
• $0 purchase fee per card for orders 100 or more cards

Purchase fees for bulk orders are also waived when the combined value of all cards in your order is greater than $1,000.

Cash

$1,000 limit per customer per day.

*Not available at CF Markville, CF Fairview Mall, CF Masonville Place, CF Fairview Park, CF Rideau Centre, CF Market Mall

Debit

Interac Debit payment only. No limit.

Credit Card

Mastercard / Visa / American Express / Discover / UnionPay

Credit Card limit $5,000 per transaction, per day. Credit Cardholder must be present with card and I.D. for verification with signature or PIN entry for any credit card purchase.

UnionPay & UnionPay QR

$5,000 limit per customer, per day.

*Not available at CF Promenades St-Bruno, CF Champlain, CF Lime Ridge, CF Fairview Park, CF Polo Park

Certified Cheque & Electronic Funds Transfer

Please allow 10 business days to process orders purchased by certified cheque. All certified cheques are to be made payable to Ravel by CF Inc. Re: Gift card.

For purchases over $3,000

Due to anti-money laundering policies, Guest Services is required to obtain the customer’s name for personal purchases over $3,000 and the Company name for corporate purchases over $3,000.

We accept Electronic Funds Transfers (EFTs) where funds are transferred electronically from your bank account to Cadillac Fairview’s bank account in 2 to 3 business days. Payment details will be provided to you in your order confirmation email at the time of purchase. EFTs are processed free of charge.

Wire Transfers are also accepted. An additional processing fee of $20 (plus applicable taxes) will be applied to all orders paid by Wire Transfer.

We also accept Visa, Mastercard and American Express credit cards as well as Visa Debit and Debit Mastercard for purchases of up to $1,000.

Payment must be made via a credit card or debit card with a Canadian billing address. We are unable to accept international orders.

The charge for your CF SHOP! card order will be listed on your credit card statement or bank account statement (for Visa Debit and Debit Mastercard payments) as: CFSHOPCARD.CA from TORONTO, ON along with the total amount charged inclusive of any fees and taxes.

Shipping and handling fees cover all costs associated with the processing, delivery and packaging of CF SHOP! cards in an order. These fees are subject to GST, HST and QST where applicable.

There are two convenient shipping options available:

Courier

• Shipment takes between 2 to 3 business days depending on your location
• Signature will be required
• An order tracking number is included with your shipment confirmation email
• This option is not available if delivery to a P.O. Box is requested

Expedited Next-Business-Day Delivery

• Also available to most metropolitan areas
• An order tracking number is included with your shipment confirmation email

CF SHOP! card orders can be shipped anywhere in Canada.

Fees vary by shipping method and will be calculated during the checkout process.

Please note that some customers may experience some delays due to the impacts of COVID-19.