Frequently Asked Questions

CF SHOP! Mastercard Gift Card e-gifts must be claimed through the LiVE by CF app. To claim a CF SHOP! Mastercard Gift Card:

  • Create or Sign in to your My LiVE account on your LiVE by CF app. Don’t have LiVE by CF? Download it now.
  • Open the email containing your e-gift card on your mobile device.
  • Claim your e-gift card using the link in your email and follow the in-app prompts to add it to your Apple Pay or Google Pay wallet.

Then, start shopping at your favourite CF shopping centre or office property across Canada with your CF SHOP! Mastercard Gift Card where Mastercard contactless payments are accepted. Tap your phone for a safer way to pay without having to touch buttons on terminals. Look for these symbols at checkout:

Payment Symbols

When added to the Apple Pay wallet, a CF SHOP! Mastercard Gift Card can be used with your iPhone or Apple Watch. For more details on how to use Apple Pay, click here.


For more details on how to use Google Pay, click here.


If you’ve received multiple CF SHOP! Mastercard Gift Cards, you can add them all to your My LiVE account. You can also add multiple cards to your Apple Pay or Google Pay wallet, however these wallet providers may limit the number of cards the wallet can hold. If your digital wallet is full, you may have to remove a card before you can add your CF SHOP! Mastercard Gift Card.


If your purchase amount is greater than your gift card balance, you can make split payments using your CF SHOP! Mastercard Gift Card by telling the store associate how much money you have left on your CF SHOP! Mastercard Gift Card and paying the difference using another form of payment.

There are several ways you can check balances and transactions:

  • LiVE by CF app: You can access your card balance anytime using your LiVE by CF app, in the Gift Cards section. Make sure you’ve added your CF SHOP! Mastercard Gift Card to your My LiVE account. Click here to download the LiVE by CF app.
  • Apple Pay or Google Pay Wallet app: Transactions made with the CF SHOP! Mastercard Gift Card can be viewed in the Apple Pay or Google Pay wallet app.
  • CFRegister.ca: Card balances and transactions made with the CF SHOP! Mastercard Gift Card can also be accessed online at cfregister.ca by entering the 16-digit card number and 6-digit Security Code which are available in your LiVE by CF app
  • CF Guest Services: CF SHOP! Mastercard Gift Card balances can also be provided by CF Guest Services staff at any of our shopping centres across Canada
  • Customer Support Line: Card balances are also available by phoning the Gift Card Support line at 1-800-755-0257

When the CF SHOP! Mastercard Gift Card is added to an Apple Pay or Google Pay wallet, you can tap at a retailer’s terminal in-store for purchase amounts up to $250. Some retailers may choose to set different limits. Some retailers permit split transactions if your purchase amount exceeds the tap limit.

 

CF SHOP! Mastercard Gift Cards can only be used with retailers in Canada. See Terms & Conditions for more information.

The CF SHOP! Mastercard Gift Card is non-reloadable. Once all funds have been spent, another card can be purchased at cfshopcard.ca.

Yes your card does expire. Rest assured, your funds do not. You can view the expiry date of the card in your LiVE by CF app. Connect with our dedicated support team to coordinate a replacement card if your expiry date is past.

No, funds from multiple cards cannot be transferred onto one single card.

No, this card cannot be used at ATMs and cannot be used to get cash back at retailers.

After you’ve checked in the LiVE by CF app that you have spent all funds on your CF SHOP! Mastercard Gift Card, you can remove the card from your Apple Pay or Google Pay app and remove the card from your My LiVE account.

No, the CF SHOP! Mastercard Gift Card is non-transferrable.

The CF SHOP! card can be used at thousands of the top shopping, dining, and entertainment destinations in CF shopping centres and office properties across Canada. As participation is voluntary, and may vary from centre to centre, it is a good idea to check Cadillac Fairview Shopping Centres for a complete list of participating stores.


When you arrive at a retail location, let the store associate know you will be using the CF SHOP! card to pay for your purchase and swipe the card at the retailer’s terminal to make payment.


Always ensure you have enough money on your CF SHOP! card before you make your purchase. CF SHOP! card balances are available in real-time from the Gift Cards section of the LiVE by CF app. You may also make split purchase payments using your CF SHOP! card by telling the store associate how much money you have left on your CF SHOP! card and paying the difference using another form of payment.

There are several ways you can check balances and transactions:

  • LiVE by CF app: You can access your card balance anytime using your LiVE by CF app, in the Gift Cards section. Make sure you’ve added your CF SHOP! Mastercard Gift Card to your My LiVE account. Click here to download the LiVE by CF app.
  • Apple Pay or Google Pay Wallet app: Transactions made with the CF SHOP! Mastercard Gift Card can be viewed in the Apple Pay or Google Pay wallet app.
  • CFRegister.ca: Card balances and transactions made with the CF SHOP! Mastercard Gift Card can also be accessed online at cfregister.ca by entering the 16-digit card number and 6-digit Security Code which are available in your LiVE by CF app.
  • CF Guest Services: CF SHOP! Mastercard Gift Card balances can also be provided by CF Guest Services staff at any of our shopping centres across Canada.
  • Customer Support Line: Card balances are also available by phoning the Gift Card Support line at 1-800-755-0257.

The funds on your CF SHOP! card do not expire, but your card does. You can view the expiry date of your card when you add your card to your My LiVE account in LiVE by CF Contact support or visit us at Guest Services at any CF shopping centre if your card is about to expire or has expired and you can have the remaining balance transferred to a new card at no cost.

If, for any reason, you need to return the item you purchased with your CF SHOP! card, you will need to check with the store’s return policy. Their policies may be to credit the funds back to your card, give you in-store credit or give you cash back. Funds credited back to the CF SHOP! card may not be immediately available. For more details or assistance please contact customer service at 1-866-229-2224.


This does not apply for promotional cards. Make sure to check the front and back of your card for more details.

No, the CF SHOP! card can only be used to make purchases in-store at participating Cadillac Fairview retail locations.

You can obtain a replacement card with remaining funds transferred over if your CF SHOP! card is ever lost or stolen. Visit Guest Services at any CF shopping centre and be prepared to show proof of ownership of the card either with an original purchase receipt, a receipt from a purchase made with the CF SHOP! card at a CF retailer, your card registration from CFRegister.ca or by showing your CF SHOP! card linked to your My LiVE account in the LIVE by CF app. The fee for replacing lost, stolen or damaged cards is up to $5 per card.

No, the physical CF SHOP! card must be swiped at the store’s terminal to pay. It is not supported by Apple Pay and Google Pay unlike the CF SHOP! Mastercard Gift Card.

 


It depends! Both have their unique features.

Why choose a CF SHOP! Mastercard Gift Card:

  • You’re looking for an e-gift to send to a friend, colleague, or family member far or near, right away, by email.
  • You favour the convenience and security of mobile payments and contactless methods of payments like Apple Pay and Google Pay when shopping.
  • You wish to purchase a gift with a value greater than $500.
  • It can be used at any store in a CF shopping centre across Canada which accepts contactless Mastercard payments

Why choose a CF SHOP! card:

  • You’re looking for a physical gift card you can give to a friend or family member in person or by mail - sometimes you prefer to give a gift you can touch and feel.
  • You wish to purchase a gift with a value below $500.
  • It can be used at thousands of the top shopping, dining, and entertainment destinations in CF shopping centres across Canada, however as participation is voluntary, and may vary from centre to centre, it is a good idea to check www.shops.cadillacfairview.com for a complete list of stores which accept the card.

CF SHOP! Mastercard Gift cards are available for purchase online. Click here to buy now.

Yes, multiple CF SHOP! Mastercard Gift Cards can be purchased together online. Add one card to your cart at a time, select the value you wish to give and enter the email address of the person you wish to send it to. To purchase multiple CF SHOP! Mastercard Gift Cards, click ‘Continue Shopping’ after you’ve added your first card to your cart. To purchase CF SHOP! Mastercard Gift Cards for your business or any large group, visit the corporate site.

CF SHOP! Mastercard Gift Cards can be purchased in any denomination between $10 and $999.99, the amount you put on the card is up to you.

The CF SHOP! Mastercard Gift Card is subject to a one-time up-front card purchase fee of $2.50.

We accept Visa, Mastercard and American Express credit cards as well as Visa Debit and Debit Mastercard for purchases of up to $1,000.


Payment must be made via a credit card or debit card with a Canadian billing address. We are unable to accept international orders.

The charge for your CF SHOP! Mastercard Gift Card order will be listed on your credit card statement or bank account statement (for Visa Debit and Debit Mastercard payments) as: CFSHOPCARD.CA from TORONTO, ON along with the total amount charged inclusive of any fees and taxes.

CF SHOP! cards are available for purchase in-person at Guest Services at CF shopping centres across Canada. Check www.shops.cadillacfairview.com for a complete list of CF shopping centre locations.


CF SHOP! cards are also available for purchase online, click here to buy now.

CF SHOP! cards can be purchased in any denomination between $10 and $500, the amount you put on the card is up to you.

The CF SHOP! card is subject to a one-time up-front card purchase fee and the amount varies by province when a CF SHOP! card is purchased in-person at a CF shopping centre. Purchase fee discounts may also be available for bulk purchases of 25 cards or more. Speak with a Guest Services representative at your nearest CF shopping centre for more details.


A purchase fee of $1.50 (plus applicable taxes) is charged for each CF SHOP! card when purchased online.

Cash

$1,000 limit per customer per day.

*Not available at CF Markville, CF Fairview Mall, CF Masonville Place, CF Fairview Park, CF Rideau Centre, CF Market Mall


Debit

Interac Debit payment only. No limit.


Credit Card

Mastercard / Visa / American Express / Discover / UnionPay

Credit Card limit $5,000 per transaction, per day. Credit Cardholder must be present with card and I.D. for verification with signature or pin entry for any credit card purchase.


UnionPay, UnionPay QR & WeChat Pay

$5,000 limit per customer, per day.

*Not available at CF Promenades St-Bruno, CF Champlain, CF Lime Ridge, CF Fairview Park, CF Polo Park


Certified Cheque & Electronic Funds Transfer

Please allow 10 business days to process orders purchased by certified cheque. All certified cheques are to be made payable to Ravel by CF Inc. Re: Gift card.


For purchases over $3,000

Due to anti-money laundering policies, Guest Services is required to obtain the customer’s name for personal purchases over $3,000 and the Company name for corporate purchases over $3,000.

We accept Visa, Mastercard and American Express credit cards as well as Visa Debit and Debit Mastercard for purchases of up to $1,000.


Payment must be made via a credit card or debit card with a Canadian billing address. We are unable to accept international orders.

The charge for your CF SHOP! card order will be listed on your credit card statement or bank account statement (for Visa Debit and Debit Mastercard payments) as: CFSHOPCARD.CA from TORONTO, ON along with the total amount charged inclusive of any fees and taxes.

Shipping and handling fees cover all costs associated with the processing, delivery and packaging of CF SHOP! cards in an order. These fees are subject to GST, HST and QST where applicable.

There are three convenient shipping options available:

Canada Post Regular Lettermail

  • Available for orders under $100
  • Shipment takes between 2 to 8 business days
  • This option must be selected if delivery to a P.O. Box is requested

Courier

  • Available for orders of $100 or more
  • Shipment takes between 2 to 3 business days depending on your location
  • Signature will be required
  • An order tracking number is included with your purchase confirmation email
  • This option is not available if delivery to a P.O. Box is requested

Expedited Next-Business-Day Delivery

  • Also available to most metropolitan areas
  • An order tracking number is included with your purchase confirmation email

CF SHOP! card orders can be shipped anywhere in Canada.

Fees vary by shipping method and will be calculated during the checkout process.

Please note that some customers may experience some delays due to the impacts of COVID-19.

When you make a purchase with a CF SHOP! Mastercard Gift Card using Apple Pay or Google Pay your card number is protected and never shared with retailers which keeps your card safe. Read more details about security and protection offered by Apple Pay and Google Pay.

Registering your CF SHOP! Mastercard Gift Card through CFRegister.ca is not mandatory however creating an account, adding cards to your profile and registering them will allow you to track your balances all in one place, access lost card information and provide you with other cardholder benefits like Mastercard Zero Liability policy protection.

All purchases made with the CF SHOP! Mastercard Gift Card are covered by Mastercard’s Zero Liability Protection which means you won't be held responsible for unauthorized use as long as you have registered the card at CFRegister.ca and taken reasonable steps to protect your card and card details.

When purchases are made using your CF SHOP! Mastercard Gift Card with Apple Pay or Google Pay, your actual card number is never shared so your information stays secure. For more information about the security features in Apple Pay read here or in Google Pay read here.

Personal information is collected from you and used for the purposes of processing your transaction, to comply with anti-money laundering and other financial services policies and procedures, and for other purposes described in the Cadillac Fairview Privacy Policy. This site also automatically collects information about your browsing history and your device. This information is used for the purposes of configuring the site for your browser and device and, when combined with information of other visitors, to maintain and improve the site and the products and services offered through the site.


Your CF SHOP! card is issued by PACE Savings & Credit Union Limited. In order to issue your CF SHOP! card, and to comply with anti-money laundering and other financial services policies and procedures, the information you provide when making your order will be shared with PACE Savings & Credit Union Limited.


Your CF SHOP! Mastercard Gift Card is issued by Peoples Trust Company under license from Mastercard International Incorporated. Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. In order to issue your CF SHOP! Mastercard Gift Card, and to comply with anti-money laundering and other financial services policies and procedures, the information you provide when making your order will be shared with Peoples Trust Company.


Cadillac Fairview uses third party services to help process your transaction and to ship your card. These service providers will handle your information on our behalf and may also use de-identified information to maintain and improve their services.


Personal information is retained to provide you with customer service assistance and for audit and compliance purposes.


Please see the Cadillac Fairview Privacy Policy and the Terms and Conditions for more information on the personal information Cadillac Fairview and PACE Savings & Credit Union Limited, and Peoples Trust Company collects and how Cadillac Fairview and Pace Savings & Credit Union Limited, and Peoples Trust Company collects handles your personal information.