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Frequently Asked Questions
The physical CF SHOP! card can be used at thousands of the top shopping, dining, and entertainment destinations in CF shopping centres and office properties across Canada. As participation is voluntary, and may vary from centre to centre, it is a good idea to check Cadillac Fairview Shopping Centres for a complete list of participating stores.
When you arrive at a retail location, let the store associate know you will be using the CF SHOP! card to pay for your purchase and swipe the card at the retailer’s terminal to make payment.
Always ensure you have enough money on your CF SHOP! card before you make your purchase. CF SHOP! card balances are available in real-time from the Gift Cards section of the app. You may also make split purchase payments using your CF SHOP! card by telling the store associate how much money you have left on your CF SHOP! card and paying the difference using another form of payment.
There are several ways you can check balances and transactions:
- LIVE by CF app: Add your CF SHOP! card to your LIVE by CF app and you can track your card balance anytime in the Gift Cards section of the app. Click here to download the LIVE by CF app.
- CFRegister.ca: Card balances and transactions made with the CF SHOP! card can be accessed online at cfregister.ca by entering the 16-digit card number and 6-digit Security Code which are available in your LIVE by CF app.
- CF Guest Services: CF SHOP! Card balances can be provided by CF Guest Services staff at any of our shopping centres across Canada.
- Customer Support Line: Card balances are also available by phoning the Gift Card Support line at 1-800-755-0257.
If, for any reason, you need to return the item you purchased with your CF SHOP! card, you will need to check with the store’s return policy. Their policies may be to credit the funds back to your card, give you in-store credit or give you cash back. Funds credited back to the CF SHOP! card may not be immediately available. For more details or assistance please contact customer service at 1-866-229-2224.
This does not apply for promotional cards. Make sure to check the front and back of your card for more details.
The funds on your CF SHOP! card do not expire, but your card does. You can view the expiry date of your card when you add your card to your LIVE by CF account in LIVE by CF where it says ‘Valid thru’; the expiry date is in MM/YY (month/year) format so for example 01/29 means the card expires at the end of January 2029. Contact support at 1-800-755-0257 or visit us at Guest Services at any CF shopping centre if your card is about to expire or has expired and you can have the remaining balance transferred to a new card at no cost.
No, the CF SHOP! card can only be used to make purchases in-store at participating Cadillac Fairview retail locations.
You can obtain a replacement physical card with remaining funds transferred over to a new card if your physical CF SHOP! card is ever lost or stolen. Visit Guest Services at any CF shopping centre with your original purchase receipt to show proof of ownership of the card. View your card details for a CF SHOP! card gift card(s) registered on CFRegister.ca or a CF SHOP! card gift card(s) linked to your LIVE by CF account in the LIVE by CF app. The fee for replacing lost, stolen or damaged cards is up to CAD$5 per card.
No, the physical CF SHOP! card must be swiped at the store’s terminal to pay. It is not supported by Apple Pay and Google Pay.
CF SHOP! cards are available for purchase in-person at Guest Services at CF shopping centres across Canada. Check shops.cadillacfairview.com for a complete list of CF shopping centre locations.
CF SHOP! cards are also available for purchase online, click here to buy now.
CF SHOP! cards can be purchased in any denomination between CAD$10 and CAD$500, the amount you put on the card is up to you.
The CF SHOP! card is subject to a one-time up-front card purchase fee and the amount varies by province when a CF SHOP! card is purchased in-person at a CF shopping centre. Purchase fee discounts may also be available for bulk purchases of 25 cards or more. Speak with a Guest Services representative at your nearest CF shopping centre for more details.
A purchase fee of CAD$1.50 (plus applicable taxes) is charged for each CF SHOP! card when purchased online.
Cash
CAD$1,000 limit per customer per day.
*Not available at CF Fairview Mall, CF Fairview Park, CF Lime Ridge, CF Market Mall, CF Markville, CF Masonville Place, CF Richmond Centre, CF Rideau Centre, CF Sherway Gardens, CF Shops at Don Mills, and TD Centre (subject to change)
Debit
Interac Debit payment only. No limit. Cardholder must be present with card and PIN entry for any debit card purchase.
Credit Card
Mastercard / Visa / American Express / Discover / UnionPay
Credit Card limit CAD$5,000 per transaction, per day. Credit Cardholder must be present with card and I.D. for verification with signature or PIN entry for any credit card purchase.
UnionPay & UnionPay QR
CAD$5,000 limit per customer, per transaction, per day. Cardholder must be present with card and PIN entry for any UnionPay payment card purchase or present with UnionPay App and QR code for UnionPay QR purchase.
*Not available at CF Champlain, CF Fairview Park, CF Lime Ridge, CF Polo Park, CF Promenades St-Bruno, CF Shops at Don Mills, and TD Centre.
Certified Cheque & Electronic Funds Transfer
Please allow 10 business days to process orders purchased by certified cheque. All certified cheques are to be made payable to Ravel by CF Inc. Re: Gift card.
For purchases over CAD$3,000
Due to anti-money laundering policies, CF Guest Services is required to obtain the customer’s name and verify identification for personal purchases over CAD$3,000 and the Company name for corporate purchases over CAD$3,000.
We accept Visa, Mastercard and American Express credit cards as well as Visa Debit and Debit Mastercard for purchases of up to CAD$1,000.
Payment must be made via a credit card or debit card with a Canadian billing address. We are unable to accept international orders.
The charge for your CF SHOP! card order will be listed on your credit card statement or bank account statement (for Visa Debit and Debit Mastercard payments) as: CFSHOPCARD.CA from TORONTO, ON along with the total amount charged inclusive of any fees and taxes.
Shipping and handling fees cover all costs associated with the processing, delivery and packaging of CF SHOP! cards in an order. These fees are subject to GST, HST and QST where applicable.
There are three convenient shipping options available:
Canada Post Regular Lettermail
- Available for orders under CAD$100
- Shipment takes between 2 to 8 business days
- This option must be selected if delivery to a P.O. Box is requested
Courier
- Available for orders of CAD$100 or more
- Shipment takes between 2 to 3 business days depending on your location
- Signature will be required
- An order tracking number is included with your purchase confirmation email
- This option is not available if delivery to a P.O. Box is requested
Expedited Next-Business-Day Delivery
- Also available to most metropolitan areas
- An order tracking number is included with your purchase confirmation email
CF SHOP! card orders can be shipped anywhere in Canada.
Fees vary by shipping method and will be calculated during the checkout process.
Please note that some customers may experience some delays due to 3rd party shipment timelines as well as possibility of delays due to strikes, weather events and other unforeseeable circumstances.
CF SHOP! Mastercard Gift Card digital gift cards must be claimed through the LiVE by CF app using a smartphone. To claim a CF SHOP! Mastercard Gift Card:
- Create or Sign in to your account on your LIVE by CF app. Don’t have LIVE by CF? Download it now.
- Open the email containing your digital gift card on your smartphone.
- Claim your digital gift card using the link in your email and follow the online and/or in-app prompts to add it to your Apple Pay or Google Pay wallet.
Then, start shopping at your favourite CF shopping centre or office property across Canada with your CF SHOP! Mastercard Gift Card where Mastercard contactless payments are accepted.
- Look for these symbols at checkout:
- Let the store associate know you will be paying using Mastercard
- Tap your phone for a safer way to pay without having to touch buttons on terminals.
For more details on how to use Apple Pay, click here.
- When added to the Apple Pay wallet, a CF SHOP! Mastercard Gift Card can be used with your iPhone or Apple Watch.
For more details on how to use Google Pay, click here.
- For an optimal experience claiming your CF SHOP! Mastercard Gift Card, please go to your mobile device settings and set Google Chrome as your default browser.
If you’ve received multiple CF SHOP! Mastercard Gift Cards, you can add them all to your LIVE by CF account. You can also add multiple cards to your Apple Pay or Google Pay wallet, however these wallet providers may limit the number of cards the wallet can hold. If your digital wallet is full, you may have to remove a card before you can add your CF SHOP! Mastercard Gift Card.
If your purchase amount is greater than your gift card balance, you can make split payments using your CF SHOP! Mastercard Gift Card by telling the store associate how much money you have left on your CF SHOP! Mastercard Gift Card and paying the difference using another form of payment.
There are several ways you can check balances and transactions:
- LIVE by CF app:Add your CF SHOP! Mastercard Gift Cards to your LIVE by CF app and you can track your card balance anytime in the Gift Cards section . Click here to download the LIVE by CF app.
- Apple Pay or Google Pay Wallet app: Transactions made with the CF SHOP! Mastercard Gift Card can be viewed in the Apple Pay or Google Pay wallet app.
- CFRegister.ca: Card balances and transactions made with the CF SHOP! Mastercard Gift Card can also be accessed online at cfregister.ca by entering the 16-digit card number and 6-digit Security Code which are available in your LIVE by CF app
- CF Guest Services: CF SHOP! Mastercard Gift Card balances can also be provided by CF Guest Services staff at any of our shopping centres across Canada
- Customer Support Line: Card balances are also available by phoning the Gift Card Support line at 1-800-755-0257
When the CF SHOP! Mastercard Gift Card is added to an Apple Pay or Google Pay wallet, you can tap at a retailer’s terminal in-store for purchase amounts up to CAD$250 per transaction. Some retailers may choose to set different limits like CAD$100 or CAD$200. Some retailers permit split transactions if your purchase amount exceeds the tap limit at their store.
CF SHOP! Mastercard Gift Cards can only be used where Mastercard contactless payments are accepted at retailers in Canada. See Terms & Conditions for more information.
The CF SHOP! Mastercard Gift Card is non-reloadable.
No, they do not; however to help keep your card secure, your digital gift card does expire. You can view the expiry date of the card in your LIVE by CF app. The valid thru date is in MM/YYYY (month/year) format so for example 12/2028 means the card expires at the end of December 2028. Connect with our dedicated support team at 1-800-755-0257 to request a replacement digital gift card if your expiry date is past due.
No, you cannot combine balances from multiple cards into a single card.
No, you cannot convert a digital gift card to a physical gift card. Before choosing to gift a CF SHOP! Mastercard Gift Card, please ensure that the intended recipient has a smartphone in order to download the LIVE by CF app and create a LIVE by CF account to claim their e-gift.
No, this card cannot be used at ATMs and cannot be used to get cash back at retailers.
If your CF SHOP! Mastercard Gift Card has a CAD$0 balance, you can remove the card from your Apple Pay or Google Pay app as well as from your LIVE by CF account.
No, the CF SHOP! Mastercard Gift Card is non-transferrable; however you can forward the email with the digital gift card you received to a different email address of yours. For example if you were sent a CF SHOP! Mastercard Gift to a corporate/work email address, you can forward that email to your personal email address and begin the claim process from there.
The CF e-Gift Card is no longer available for purchase. We apologize for the inconvenience this may cause. We invite you to purchase our physical CF SHOP! card, which is available to ship and is the ideal gift for any occasion.
The CF e-gift card has been decommissioned; however, physical CF SHOP! Cards are available for purchase in person at any of our shopping centres across Canada and online at cfshopcard.ca.
Yes, customers who have already received a digital gift card via their email but have not claimed/redeemed it to their LIVE by CF app will be able to claim it.
To claim a CF SHOP! Mastercard Gift Card:
- Create or Sign in to your account on your LIVE by CF app. Don’t have LIVE by CF? Download it now.
- Open the email containing your digital gift card on your smartphone.
- Claim your digital gift card using the link in your email and follow the online and/or in-app prompts to add it to your Apple Pay or Google Pay wallet.
- Then, start shopping at your favourite CF shopping centre or office property across Canada with your CF SHOP! Mastercard Gift Card where Mastercard contactless payments are accepted.
Look for these symbols at checkout:
Let the store associate know you will be paying using Mastercard
Tap your phone for a safer way to pay without having to touch buttons on terminals.
All digital gift cards which have already been claimed and added to a LIVE by CF account and/or Apple Pay or Google Pay wallet are not impacted. Customers can continue to shop at any of CF shopping centres across Canada.
Personal information is collected from you and used for the purposes of processing your transaction, to comply with anti-money laundering and other financial services policies and procedures, and for other purposes described in the Cadillac Fairview Privacy Policy. This site also automatically collects information about your browsing history and your device. This information is used for the purposes of configuring the site for your browser and device and, when combined with information of other visitors, to maintain and improve the site and the products and services offered through the site.
Your CF SHOP! card is issued and managed by Peoples Trust Company including CF SHOP! card gift cards issued prior to November 15, 2022 by PACE Savings & Credit Union Limited. In order to issue your CF SHOP! card, and to comply with anti-money laundering and other financial services policies and procedures, the information you provide when making your order may be shared with Peoples Trust Company.
Your CF SHOP! Mastercard Gift Card is issued by Peoples Trust Company under license from Mastercard International Incorporated. Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. In order to issue your CF SHOP! Mastercard Gift Card, and to comply with anti-money laundering and other financial services policies and procedures, the information you provide when making your order will be shared with Peoples Trust Company.
Cadillac Fairview uses third party services to help process your transaction and to ship your card. These service providers will handle your information on our behalf and may also use de-identified information to maintain and improve their services.
Personal information is retained to provide you with customer service assistance and for audit and compliance purposes.
Please see the Cadillac Fairview Privacy Policy and the Terms & Conditions for more information on the personal information Cadillac Fairview and Peoples Trust Company collects and how Cadillac Fairview and Peoples Trust Company collects handles your personal information.
When you make a purchase with a CF SHOP! Mastercard Gift Card using Apple Pay or Google Pay your card number is protected and never shared with retailers which keeps your card safe. Read more details about security and protection offered by Apple Pay and Google Pay.
Registering your CF SHOP! Mastercard Gift Card through CFRegister.ca is not mandatory however creating an account, adding cards to your profile and registering them will allow you to track your balances all in one place, access lost card information and provide you with other cardholder benefits like Mastercard Zero Liability policy protection.
All purchases made with the CF SHOP! Mastercard Gift Card are covered by Mastercard’s Zero Liability Protection which means you won't be held responsible for unauthorized use as long as you have registered the card at CFRegister.ca and taken reasonable steps to protect your card and card details.